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Frequently Asked Questions
Find quick answers to common questions about your Elevika experience.
How do I reset my password?
Visit the login page and click on “Forgot Password?”. You’ll receive an email with a reset link.
How do I access downloads after purchase?
Once logged in, go to your account dashboard > Downloads. You’ll see your purchased items listed there.
Can I upgrade from Member to Buyer?
Yes. Navigate to your Account Settings and select “Upgrade Plan.” You’ll be guided through the steps.
What payment methods do you accept?
We support M-Pesa, PesaPal, Stripe (card), and various wallet integrations.
Do you offer refunds?
Refunds are handled on a case-by-case basis for technical or access issues. Please contact support for resolution.
